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The primary responsibility for the Order Management Representative position is to enable a positive customer experience through the execution of the order fulfillment process. Key activities include understanding and responding to the customer needs, processing orders, and order management.
Job Requirements
Process customer orders with suppliers and distributors
Review orders for compliance including pricing, terms, and delivery
Manage backlog and open order reports in GST's system or customer portals
Track, review, and follow up on quote log and open order activities
Process and follow up on RMA's
Follow up with customers in a timely manner
Identify and assess customers' needs to achieve high customer satisfaction
Manage tactical day-to-day customer inquiries
Assist sales team's efforts to respond, process, and document customer RFQ's
Support order management
Perform other customer service or business requirements.
Qualifications
High school diploma or equivalent; college degree preferred
Two years of prior experience in business and/or sales
Exceptional critical thinking skills, independent thinker and great team player
Attention to detail
Prior experience in data extraction and price quote preparation
Proficient with Microsoft Office Suite such as Word, Excel, Outlook and PowerPoint
Ability to deal with a rapid paced/multitasking fast growth environment is a must
Strong communication, documentation and presentation skills with a rigorous customer service attitude is required
Ability to remain flexible and can shift and adjust priorities quickly and efficiently
Compensation & Benefits
Medical/Dental/Vision
401K Plan
Vacation
Company Perks
Job Posted by ApplicantPro
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Computer Hardware Manufacturing
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JP Wang founded Golden Star Technology, Inc. (GST) in 1985, working initially out of his garage. Now, the company is one of the largest, privately owned IT solutions providers in Southern California, with over $90 million in annual revenue.
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